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itunes is for iphones only, that might be your problem
You could try using a free online service like Ventones
You just upload any song and they text you the ringtone inside a message in the right format for your phone. Its so easy and they dont charge you a monthly subscription or anything. I use it all the time.
but if you want to upload an itunes file that you purchased,
you will first need to burn it to a cd, then reimport into itunes as mp3 format.
the procedure to convert from itunes to mp3 goes like this
* Burn the itunes files to a compact disc and make sure that you burn an audio CD and not a data CD
* Use the iTunes to access the audio CD and add the media files to the library
* Right click the media file and select [Convert Selection to MP3]
theres a program you can download to sync your itunes with other phones… you can see if it will work for your phone. it’s called pocketmac.